Help
Support
Questions about your account, billing, a job that failed or something that looks wrong in XCap? Write to us.
Email us
Write to legal@xcap.app. We reply by email. We don't promise a reply time yet.
Please include
- The email address on your account and the name of your workspace.
- What you were trying to do, and what happened instead.
- The exact message you saw, and roughly when it happened.
Never send your password, or your full card number or bank details.
Check whether XCap is running
The status page shows whether the service is up, how many workers are online and how long jobs are waiting right now. Check it before you write in about a slow or stuck job.
Other requests
- Delete your data, or check a deletion request: data deletion.
- Report copyright infringement: copyright notices (DMCA).
- Read the rules for what you can make and publish: Acceptable Use Policy.